Frequently Asked Questions
Everything you need to know about your sports gear and orders.
How long does shipping take for heavy sports equipment?
Standard shipping typically takes 3-5 business days. For oversized items like weights or basketball hoops, delivery may take 7-10 business days depending on your location.
What is your return policy on used athletic apparel?
For hygiene reasons, we only accept returns on apparel that is unworn, unwashed, and still has the original tags attached within 30 days of purchase.
Do you offer warranties on professional-grade equipment?
Yes, all Kleen 'N' Hard Sports equipment comes with a 1-year manufacturer warranty covering defects in materials and workmanship.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress until it reaches your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
How do I choose the right size for protective gear?
Please refer to the 'Size Guide' button located on each product page, which provides specific measurements for pads, helmets, and gloves to ensure a safe fit.